Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. This guidance applies to supergots.shop. For help with this page, contact Support@Supergots.shop.
What customers should know about order problems
Customers can rely on the following guidance from our store about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
Information covering eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@Supergots.shop or 304-871-5208. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
How we handle exceptions
For purchases made through this website, our store applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
How we handle refund timing
The following refund timing guidance applies to purchases from our store. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
Information covering support
We publish this support guidance for customers using this website. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
What customers should know about condition of returns
For customers using this website, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
What customers should know about eligibility
The following eligibility guidance applies to purchases from our store. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
Store guidance on starting a request
For customers using this website, this section explains starting a request. When requesting a return or exchange, contact us at Support@Supergots.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to supergots.shop. Questions about this section may be sent to Support@Supergots.shop.
Contact Information
Email: Support@Supergots.shop
Phone: 304-871-5208
Physical address: 2151 Fairview Dr, Berkeley Springs, West Virginia, 25411, United States